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Subway Passengers Are Not Enjoying the Ride

Nov 18 2015

Waiting for the subway

Photo courtesy of flickr/romankphoto

The MTA recently released the results of its annual ridership survey, and no surprise here, the results are dismal. Survey respondents gave worse ratings to their subway line, frequency of train service, reliability, and comfort and convenience, compared to the last survey. Overall, the MTA's approval rating was 74% satisfied, down from 78% from the 2014 survey.

15 out of 20 subway line passengers are waiting longer on average for their train during the week with the R, N, D and 6 trains experiencing the most delays. The MTA is quick to counter that they have already implemented new strategies to get trains moving on the 6, 7 and F lines, such as running two extra trains during the morning rush hour. And of course, they point out that they are not the only ones to blame for the problems. Sick passengers, holding doors and trash on the tracks has a ripple effect that can effect train service for long after.

Part of the problem stems from the overcrowding in the subways. The number of riders has increased 2.6% over the past year, and over 8% in the last five years. Even with the recent expansion of the 2nd avenue line, it is clear that subway service cannot match the growing population of riders, especially in rapidly gentrifying neighborhoods in Brooklyn like Williamsburg. In fact, overcrowding caused delays on 20,000 trains just in the course of one month.

Despite the mediocre ratings, don't hold your breath for improvements with your current level of service.

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